At Collar Spot, we strive to provide top-quality dog accessories that both you and your pup will love. If you're not completely satisfied with your purchase, we are here to help.
Return Conditions:
- Items must be returned within 30 days from the delivery date.
- All products must be unused, in their original packaging, and in the same condition that you received them.
- Clearance or final sale items are not eligible for returns.
How to Initiate a Return:
Refunds:
- Refunds will be processed once the returned items are received and inspected.
- Please allow 5-7 business days for the refund to appear on your original payment method.
Return Shipping:
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Exchanges:
- We offer exchanges for products if the fit isn’t quite right or for any other reason. Please contact us at contact@collarspot.au to arrange an exchange.
If you have any further questions about our return policy, feel free to contact us at contact@collarspot.au.
